An Internet Service Provider (ISP) provides its customers (including individuals and businesses) access to the Internet and a range of other hosting services. A dedicated hosting service provider owns and manages the machine, leasing full control to the client. Management of the server can include monitoring to ensure the server continues to work effectively, backup services, and installation of security patches and various levels of technical support. Businesses want assurances from the ISP around availability, security, and business continuity. Undergoing a SSAE 16 allows the ISP to meet these obligations through an independent audit.