Pension administrators perform various types of yearly service on an organizational retirement plan, such as a 401(k), profit sharing plan, defined benefit plan, or cash balance plan. Increasingly, technology is playing a growing role in the pension administration business. For example, many complicated actuarial calculations and statistical tests previously undertaken by hand are now managed through software applications. Many business management tools are also now available to provide for workflow management and efficient client communication. Additionally, many activities that required mailing physical documents are now performed electronically through secure web connection. With pension administration being such an important and complex function, many organizations will not even consider contracting with a pension administrator if they do not have a SSAE 16. The SSAE 16 audit provides transparency into the pension administrators’ internal controls.